pets n more
Pet Supplies & Accessories

Delivery Information

Delivery options Price Estimated delivery time Who delivers my package?
Standard Delivery FREE on all orders over £38. £2.95 on orders under £38. 2-7 working days *Please note, delivery to remote parts of Scotland may take up to 3 days longer, but we don’t charge any extra for this.* Royal Mail or our courier UK Mail. For smaller items (e.g. toys, leads & collars) we use Royal Mail. This means your delivery will arrive with your postman. They will leave a card if you’re not in giving you details of where to collect your item (usually from your local post office) or to re-arrange delivery. For larger packages (e.g. dog beds) we will send via our courier UK Mail. You will receive your package between 8am and 6pm. You’ll need to be in to sign for delivery, but if this isn’t possible you can either add special instructions when you place your order or they’ll leave a card and you can either have it re-delivered or collect it from your local depot.
Express Delivery £7.95 1-2 working days if the order is placed before 2.00pm Royal Mail / courier UK Mail.
Saturday Delivery £12.99 Saturday if you order by 2.00pm on Friday. Royal Mail / courier UK Mail.
BFPO Delivery £12.99 Depends on location Parcelforce.
International Delivery Varies depending on country – see table below Varies depending on country – see table below Varies depending on country – see table below

What time can I expect the delivery to arrive?

If it’s coming by courier (see table above) you’ll receive your package between 8am and 6pm. For Royal Mail, it’ll come at the same time as your normal post.

Do I need to sign for delivery?

If it’s being delivered via courier then a signature will be required. If you won’t be there on the day of delivery the courier will leave a card with details of how to re-arrange delivery or where to collect the parcel .

What time do I need to order by?

If you are choosing Express Delivery you’ll need to order by 2pm to receive it the next working day. For Saturday Delivery, you need to place your order by 2pm on the Friday. For all other delivery options you can place the order at any time.

What happens if I miss the delivery?

A card will be dropped through your letterbox, giving you details of where to collect your item (usually from your local post office or the nearest courier depot) or to re-arrange delivery.

Delivery to Channel Islands

We try to keep costs to a minimum wherever possible, however delivery to all GY, JE & IM postcodes will incur a £7.50 surcharge and larger items will take on average an extra 3 working days to arrive. If you have any queries please get in touch at

International delivery

Our European delivery costs are listed below. If you would like an item to be delivered outside of Europe then please get in touch at and we can arrange this for you.
We use DPD and DHL as our European couriers and Fedex to deliver to the rest of the world. All of our rates are based on up to 20kg in weight, so you can add several items to your basket and there will be no additional postage charge. If you’re unsure of the weight of the items you’ve ordered  email us at

Country where the package is being sent to Price
Austria £12.29
Belgium £10.00
Bosnia and Herzegovina £46.88
Bulgaria £47.82
Croatia £41.73
Czech Republic £13.81
Denmark £13.57
Estonia £19.80
Finland £18.20
France £12.35
Germany £9.88
Greece £32.00
Hungary £15.90
Iceland £34.87
Ireland £8.99
Italy £15.92
Latvia £18.54
Lithuania £17.39
Luxembourg £10.99
Montenegro £29.40
Netherlands £10.81
Norway £23.72
Poland £16.35
Portugal £22.82
Romania £23.62
Serbia £29.40
Slovakia £14.89
Slovenia £15.23
Spain £16.00
Sweden £17.12
Switzerland £12.86

Delivery on made-to-order products

If you’re ordering a Sky Pet Products, these are made to order so unfortunately we cannot offer an Express Delivery or Premium Delivery on these. The delivery charge for these items is extra and will be charged depending on the bed chosen.  Pets’n’More will contact you after your order is placed and confirm the charge.

How will my items be packaged?

Our packaging varies depending on the items ordered. The majority of our products are shipped in either recycled plastic mailing bags or cardboard boxes. We do our best to minimise the impact our business has on the environment and 95% of our plastic bags are made from recycled polythene and are 100% degradable. We also try and re-use as much of our packaging as possible, so if you receive a box that looks as though it’s been round the block more than once then it’s probably because it has!! Please be assured that all the items we ship are brand new and in perfect condition.