pets n more
Pet Supplies & Accessories

Terms and Conditions


These are the Terms & Conditions for Pets’n’More. Placing an order with us simply means that you have read and accepted our terms and conditions, these terms do not supersede your rights under the Sale of Goods Act.

1. Acceptance of Terms & Use of Website


  1. By using Pets’n’More Website you will be deemed to have accepted these Terms & Conditions.
  2. Pets’n’More reserves the right to amend or vary these Terms & Conditions at any time and without notice to the Customer and the Customer’s continued use of the Website and/or ordering Product from the Website shall be deemed to be acceptance of such change.
  3. Pets’n’More may vary any item or part of the Website, including policies, terms and Products. New items may be added. Retail prices may be changed without notice at any time.


2. Ordering Products & Payment


  1. The Customer shall select from the Products advertised on the Website by following the procedure set out on the Website.
  2. An order is deemed concluded once payment has been accepted by Pets’n’More and acceptance of the order is provided to the Customer by an e-mail from Pets’n’More.
  3. All prices charged are inclusive of VAT.
  4. Pets’n’More is not obliged to fulfil any order and Pets’n’More shall, in its sole discretion be permitted to elect not to comply with any order from the Customer.
  5. Payment for Product will be made by credit or debit card via Worldpay and Paypal with whom Pets’n’More has contracted for a secured payment system.

3. A note about online security


  1. Whilst Pets’n’More will use its best endeavours, and has been advised by Worldpay and Paypal, that use of the system is secure, the Customer accepts that Pets’n’More accepts no responsibility or liability for any failure in the secure online payment system.

4. Delivery & Timing


  1. Pets’n’More shall use its best endeavours to deliver Product within the delivery time frame specified on each Product. If there is going to be a delay in delivery, Pets’n’More will advise the Customer by email at the earliest opportunity.
  2. The Customer shall accept part delivery of Product in the event that more than one item is ordered. Products forming part of an order may be delivered separately.
  3. Pets’n’More does not accept any liability for delay, despatch or delivery and cannot be held responsible for delivery at any set time on a particular day.

5. Back Orders


  1. If the Customer orders any Product which is not currently available or in stock, Pets’n’More shall agree an estimated date for delivery which the Customer can either accept or elect to cancel the order.

6. Delivery Charges


  1. Delivery charges stated on the website are for UK Mainland only. Where there is an additional charge for certain remote areas such as the Highlands or other areas such as Channel Islands or Northern Ireland, Pets’n’More will email the customer to alert them to those additional charges. The customer can then elect to proceed with the order or to cancel for a full refund.
  2. All delivery charges for each individual item are clearly displayed on the product page. We endeavour to keep our delivery charges as low as possible and therefore in most cases you will only be charged one delivery charge which will be clearly displayed at the checkout stage.
  3. For international orders Pets’n’More asks that the customer email us for delivery quotation.
  4. Pets’n’More arranges its delivery service through different means and service providers. The Customer shall be notified by e-mail once the Product is despatched and the Customer shall be advised of any tracking number if relevant.
  5. If a signature or Customer’s presence is necessary for delivery, it is the Customer’s responsibility to facilitate that by providing the best possible address. Where possible, if specific instructions can be given to facilitate delivery, The Stylish Dog Company will use its best endeavours to facilitate delivery in the manner requested.

7. Returns Policy & Cancellations


  1. Customers may cancel any order, provided that these Terms are complied with.
  2. Other than for Bespoke Goods or goods that have been personalised, where there is no right for the Customer to cancel an order, then Customers may cancel an order within 7 days upon receipt of the Product. In these cases, the following provisions shall apply to the return of the Product.
  3. The prohibition in Section 7.2 does not apply in the case of Bespoke or personalised goods where Pets’n’More or the Supplier have failed to fulfil the order correctly.
  4. A Customer wishing to return a Product should in the first instance contact us by email at ‘’  and they will be advised of the correct address for returns. Provided that the Product is in it’s original condition with all packaging and tags intact, Pets’n’More shall refund the full purchase price of the Product excluding postage which is non-refundable to the Customer within 7 days of receipt of the Product.
  5. In the event that Product is in any way damaged upon receipt, the Customer should advise Pets’n’More within 24 hours of receipt and Pets’n’More will use its best endeavours to replace the damaged Product within a reasonable time or refund the Purchase Price paid.
  6. If a Customer wishes to exchange a Product, the Customer may be liable to pay a further amount depending on the reason for the exchange and if the new product is at a higher price. The Customer will be advised of any change in the price or any further delivery costs at the time.
  7. Pets’n’More is not responsible for safe return of any Product and will not refund a Product that does not reach the appropriate delivery address when being returned by a Customer. Pets’n’More therefore suggests that Customers return the Product via Recorded or Special Delivery or other secure method so that they can provide proof of delivery.

8. No Guarantees and Limitation of Liability


  1. Whilst Pets’n’More is confident that the content on the Website is accurate and in the quality of the Product and the satisfaction the Customer will have, Pets’n’More does not guarantee that any Product is either in stock or will be exactly what the Customer believes it to be or fit for any particular purpose. In particular, Pets’n’More does not guarantee that the colour of the Product or the exact design seen on the Product Page will accurately reflect the actual Product as is.
  2. The Customer acknowledges that Product is being ordered online and on the basis of viewing a picture of the Product on the Website. All photos and descriptions including specifications and advertising on the Website are issued and published for the sole purpose of giving an approximate idea for Product described.
  3. In particular, other than return of Product under the Returns Policy at Clause 7 in these Terms, Pets’n’More shall not be liable for any delays, damage during transit or any direct or indirect damages, loss, costs or any other expenses as a result of the Customer making an order for Product.


9. Data Protection


  1. Pets’n’More is registered under the Data Protection Act and will at all times adhere to the requirements of that Act including maintaining all Customer’s personal details in confidence and undertakes not to use such personal details for any use other than the business of fulfilling orders of the Customer, unless such use is specifically authorised by the Customer.
  2. Pets’n’More will not provide any personal data to any third party outside the company for marketing purposes if the Customer has indicated that they would not like Pets’n’More to do this during the registration process.
  3. Pets’n’More will always obtain the Customer’s permission for any use of personal data at any time and the Customer will always be entitled to opt out of that consent at any time.

10. Privacy


  1. Pets’n’More warrants that it will not disclose any information on any Customer to any third party other than to process the orders and deliver Products to the Customer.
  2. In particular, Pets’n’More does not retain details of Customers’ credit cards. All payments are processed though the secure Worlpay payment gateway andPets’n’More does not have access to the customer’s card details at any time.
  3. Pets’n’More agrees it will not contact the Customer by e-mail to request personal information or data at all. If the Customer receives any such request, the Customer is advised not to respond.

11. Intellectual Property Rights


  1. The Customer acknowledges that all intellectual property rights contained in the Website and any of its content, design, text, graphics, and any software or source codes connected with the Website, belong to Pets’n’More.
    Pets’n’More grants the Customer a limited licence purely to download or print pages from the Website for personal use. The Customer is not permitted to make any modification to the Website. If the Customer forwards any pages from the Website to a third party for their personal use, no modifications may be made and an acknowledgement should be made that the extract forwarded is from Pets’n’More Website. The Customer is not entitled to incorporate any part of the Website in any other work or publication without the prior written consent of Pets’n’More.

12. Online Security


  1. Whenever you buy from a website, it’s important to make sure that website is secure. If you’re entering sensitive information such as your personal details, address and credit card information, make sure you can see a padlock icon at the bottom of your browser window. If you can’t see the padlock, the website may not be secure, and your information may be subject to fraudulent use.
  2. Pets’n’More website is such a secure website. We use SSL (Secure Sockets Layer) and Private Communications Technology security standards, all of which are supported by popular browers including Internet Explorer 4.0+. SSL employs powerful encryption technology to ensure your personal and financial information are protected (that is, your credit card number, name and address details and all other information you enter are scrambled, so they cannot be seen by any device other than the secure server).

So remember: no padlock, no purchase


14. Customer Service


  1. Any feedback, customer enquiries or potential complaints should in the first instance be directed by email to We will endeavour to respond to your query within 2 working days. You may also use our customer services telephone number 0844  800 8199 which is available from Monday to Friday between the hours of 10.00am and 5.00pm.